Privacy Policy

1. Introduction

Welcome to United Auto Collision Center ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you use our website, www.uacollision.com, and when you interact with our auto collision repair services.

By accessing our website or providing your information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us and information about your interaction with our website.

A. Personal Information You Provide:
This is information that can be used to identify you or your vehicle. We collect this when you request a quote, schedule an appointment, contact us, or complete a transaction.

• Contact Information: Your full name, email address, phone number, and home address.
• Vehicle Information: Your vehicle's year, make, model, VIN, license plate number, and damage details.
• Insurance Information: Your insurance company name, policy number, and claim number.
• Payment Information: Credit/debit card numbers and billing address (Note: we use secure, PCI-compliant processors and do not store full credit card numbers on our servers).

B. Information Collected Automatically:
When you visit our website, we may automatically collect certain information through cookies and similar technologies.

• Device Information: Your IP address, browser type, operating system.
• Usage Data: Pages you visit, time spent on pages, referring website addresses.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• To provide, schedule, and manage your auto collision repair services.
• To communicate with you regarding your repair, including sending status updates.
• To process your transactions and send you invoices/receipts.
• To coordinate directly with your insurance company to facilitate your claim.
• To respond to your comments, questions, and customer service requests.
• To improve our website, services, and customer experience.
• To send you marketing communications (only if you have explicitly opted-in).

4. Our Strict Policy on Information Sharing

We do not sell, trade, rent, or otherwise share your Personal Information with third parties for their marketing or promotional purposes.

We will only share your information in the following limited circumstances:

• With Your Insurance Company: To process your claim and arrange for payment.
• With Your Explicit Consent: We may share your information with specific third parties if you have given us direct permission.
• For Legal Reasons: To comply with a subpoena, court order, or similar legal process.
• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment processing). These providers are contractually obligated to keep your information confidential.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal and regulatory obligations (e.g., tax and warranty laws), and to resolve disputes.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request Deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing by using the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement a variety of security measures designed to protect your personal information. These measures include secure servers, encryption, and limited access to personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

8. Use of Cookies

Our website uses "cookies" to enhance user experience and analyze site traffic. You can choose to set your web browser to refuse cookies. If you do so, note that some parts of the website may not function properly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date. We encourage you to review this policy periodically.